Platform Role
Air Mission Exchange is a marketplace and coordination platform. We are not an aircraft operator, direct air carrier, air ambulance operator, medical provider, insurer, or emergency response agency. Flights must be operated only by an appropriately authorized direct air carrier or Part 135 operator. The operator, not Air Mission Exchange, has operational control of any flight.
Aircraft, routes, prices, dates, medical capability, cargo capability, crew, insurance, and availability are subject to operator confirmation. Any final charter is governed by the applicable operator, broker, charter agreement, itinerary, cancellation terms, and required disclosures.
1. Traveler Priority Deposit
A traveler priority deposit is a good-faith payment used to prioritize sourcing, operator outreach, availability checks, and quote coordination for a requested mission. The current deposit amount is $500 unless a different amount is shown at checkout.
If the traveler accepts a final confirmed charter arranged through the platform, the priority deposit is credited toward the final amount due for that booking. It is not an extra charge on top of the confirmed order.
The deposit is refundable if Air Mission Exchange cannot source an available operator option matching the submitted route or mission request, or if the quoted operator cannot perform the transportation after accepting the mission, unless the traveler separately agrees to different written terms.
The deposit may become non-refundable if the traveler materially changes the request, fails to provide required passenger, medical, cargo, payment, or compliance information, declines a materially matching confirmed option, or cancels after Air Mission Exchange has performed substantial coordination work and the applicable checkout or written quote stated that the deposit would be applied as a priority service fee in that circumstance.
2. Empty-Leg Reservation Payment
Empty-leg listings are operator-confirmed or operator-submitted opportunities, but they are not guaranteed until the operator confirms aircraft, crew, schedule, route, passenger details, and payment terms in writing.
The current empty-leg reservation payment is $1,500 unless a different amount is shown at checkout. Of that amount, 8% of the reservation payment, currently $120, is Air Mission Exchange's platform service fee for coordination, payment processing workflow, operator outreach, and reservation support. The remaining $1,380 is a creditable deposit toward the final confirmed operator invoice if the booking proceeds through Air Mission Exchange.
The reservation payment is not the full charter price and does not by itself create a final air transportation contract. Final aircraft availability, routing, airports, passenger eligibility, baggage, medical or cargo capability, pricing, payment timing, operator acceptance, and charter documents remain subject to written operator confirmation.
If the booking proceeds, the creditable deposit portion is applied against the final amount owed on the confirmed charter invoice. Depending on the operator agreement, the traveler may pay the remaining balance directly to the operator, to an authorized broker, or through another disclosed payment workflow.
If the operator cannot perform the flight and no acceptable replacement option is selected by the traveler, the creditable deposit portion will be refunded. The platform service fee may be non-refundable once Air Mission Exchange has performed meaningful coordination work, except where a refund is required by law or by a written quote, checkout disclosure, or broker/charter agreement.
Empty-leg timing can change because the underlying aircraft is repositioning. A traveler who requires a firm schedule should request a standard charter quote instead of relying on an empty-leg opportunity.
3. Operator Supplier Membership
Operator supplier membership is a recurring platform subscription for eligible operators or suppliers that want access to onboarding, directory placement, lead review, empty-leg publishing workflow, and marketplace coordination tools.
The current membership price is $299 per month unless a different amount is shown at checkout. Membership does not guarantee bookings, revenue, exclusive territory, medical-mission approval, or listing prominence.
Membership fees are generally non-refundable once a billing period begins, except where required by law or where Air Mission Exchange materially fails to provide access to the paid supplier features. Operators may cancel future billing before the next renewal period through Stripe or by contacting Air Mission Exchange.
Refund Timing
Approved card refunds are processed through Stripe back to the original payment method. Bank and card-network timing may vary. Where a payment is collected for charter air transportation that cannot be performed, Air Mission Exchange will follow applicable air charter broker refund obligations and the terms shown in the final written quote, checkout, or charter agreement.
Medical, Rescue, and Urgent Missions
Medical transport, medevac, organ, lab, evacuation, disaster response, and urgent cargo requests require operator-specific review. The platform does not diagnose, triage, prescribe, provide medical care, guarantee emergency response, or determine whether an aircraft is medically suitable. Any medical crew, equipment, oxygen, stretcher, patient-transfer process, permits, or state medical transport requirements must be confirmed by the operator and relevant licensed providers.
Required Disclosures
Before a final charter contract is completed, customers should receive required operator and broker disclosures, including the direct air carrier/operator responsible for operational control when that information is available. If required disclosure information materially changes, updated information should be provided within a reasonable time.
Reference materials: 14 CFR Part 295 and 14 CFR 295.26 refunds.